Goods Return Procedure
If you wish to return unwanted items for a refund, you can do so as long as it is within 30 days of receiving the goods. You must have your receipt and the goods must be returned in new, unused and undamaged condition, with all packaging.
The returns process is as follows.
You will need to request a GRN (Goods Return Number/form) via email. Any goods sent back without a goods return note attached will not be accepted and will be returned to you at your cost.
Once you have been provided with a Goods Return Form, you will be required to fill in all areas of the form, with a brief description of the reason for the return, and enclose this with the returning item(s).
A label for the returns department address will also be supplied, this will have your own unique reference number which coincides with the GRN. Please then post the goods back at your own cost.
Please note - we will inform you of the correct address to return the goods to. In most cases, this will NOT be our sales office in Liverpool. It is very important that you get the correct returns address as cross shipping between our warehouses will incur a fee.
Refund requests must be made within 30 days after receipt of your goods. Refunds do not apply to the following goods:
- If goods are damaged or returned in an unsaleable condition;
- and For Business to Business customers, there will be a 25% restocking fee for any returned items.
If you wish to return goods because they have arrived faulty, please notify us of the fault via telephone or email as soon as you become aware of the fault.
On receipt of the goods, they will be inspected to check for the fault. If agreed to be faulty, we can either repair or replace the goods under warranty or we can refund the amount to your account. If however, we do not find the goods to be faulty, they will be returned to you at your cost.